Shipping policy

Thank you for shopping at My Pet House!

Processing Time Orders are processed within 1-3 business days. Orders are not processed on weekends or holidays.

Shipping Rates & Delivery Shipping rates are calculated at checkout based on your location and order weight. We offer standard and expedited shipping options.

Domestic Shipping (US) Standard shipping typically takes 5-7 business days after processing.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number at info@mypethousestore.com.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at info@mypethousestore.com within 7 days of the expected delivery date.

Contact Us For any shipping questions, reach us at info@mypethousestore.com.